Effective date: August 21, 2026. These Terms of Service (the “Terms”) are a contract between you and Quick To Connect, LLC (“Quick To Connect,” “we,” “us,” or “our”) governing your use of quicktoconnect.com, app.quicktoconnect.com, our iOS and Android apps, and related services (together, the “Service”).
By creating an account, booking a job, going online as a provider, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
These Terms are provided in English. If we later offer a translation, the English version controls.
1. What Quick To Connect is
Quick To Connect is a marketplace connector. Customers request snow removal. Independent providers (including fleet companies and their drivers) fulfill those requests. We operate the software, pricing, payments, and dispatch tools. We do not plow driveways, we do not employ providers, and we are not a snow-removal contractor.
The person or company that performs the work (the “Provider”) is solely responsible for how the work is done, for their equipment, and for their compliance with law and insurance requirements. When you book, you are hiring that Provider through the Service, and you are paying us as described in Section 6.
The Service is designed for Wasilla and the Mat-Su Valley, Alaska. Nothing in the Service geofences sign-up. We may refuse or cancel jobs outside the area we can reasonably serve.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. Providers must hold a valid driver’s license and the insurance described in Section 8.
You agree to give accurate information and to keep it current. You are responsible for all activity under your account, including activity by people you invite (for example, fleet drivers). Notify us immediately at support@quicktoconnect.com of unauthorized access.
One person may hold more than one role (customer, solo provider, fleet) through separate account memberships. Switching roles does not waive these Terms for any role.
We may refuse, suspend, or close an account at any time if we believe these Terms, the law, or the safety of users is at risk.
3. Customer bookings
3.1 Quotes and the $35 minimum
Prices are generated from our pricing rules (service type, property size, snow depth, and for sanding the outlined area), plus any applicable surcharges (for example storm, after-hours, holiday, or rush). Promo codes and account credits may reduce the price. After discounts, the total for a job will not be below $35.00. Plow jobs start at $69.99.
The amount shown before you confirm is the amount we will capture for the job. Surge pricing and guaranteed arrival windows, if shown, apply only when we have turned those features on.
3.2 Authorization hold (read this before you book)
When you book, we authorize your payment method for the quoted total. We capture only what you actually owe (the quoted total, or a cancellation or no-access fee). If we capture less than the authorized amount, your card issuer releases the unused hold, typically within several business days.
Stripe authorizations expire after seven days. If a scheduled job will occur after that window, we create the authorization closer to the service date. If a job is still unfinished when the authorization expires, we cancel the payment and mark the job expired, and we will notify you.
3.3 Your responsibilities
- Mark the driveway or lot accurately and keep access reasonably clear of vehicles, trash cans, and other obstructions
- Provide notes that a provider needs (gates, dogs, parking, HOA rules)
- Be reachable for that job
- Not request work that would require the provider to break the law or an active travel restriction
3.4 Recurring jobs and subscriptions
If you set a recurring or weather-triggered service, we will create jobs according to those settings and authorize payment when each job is spawned. You can pause or cancel future occurrences in the Service. Already-dispatched jobs follow the cancellation rules in Section 4.
4. Customer cancellation, no-access, and weather
You may cancel in the app until work has started, subject to a fee based on job status. The fee is a percentage of the base price (the price before surcharges and before the $35 minimum). We capture only the fee and release the rest of the authorization. The assigned provider receives their share of any fee.
- Pending or offered (no provider has accepted): 0% — we void the authorization
- Accepted: 25% of the base price
- En route (provider has started traveling): 50% of the base price
- Arrived: 100% of the base price
- After the provider has started work: cancellation in the app is not available
No access. If a provider has arrived (which requires being within about 200 meters of the property GPS we have on file) and cannot reasonably access the property, we charge a $35.00 no-access fee. That entire $35 is paid to the provider. We take no platform fee on it.
Weather. If we have declared a travel ban on the platform for a time window, cancellation fees are waived for jobs cancelled in that window. A travel ban is an operator decision. We do not automatically waive fees merely because a winter storm is forecast.
If we spawned a job from a weather alert that is later cancelled or expires before service, we void the authorization. You are not charged.
5. Disputes, refunds, and property damage
If a job is completed and payment has been captured, you may file one dispute from the job within 7 days of completion. Categories are property damage, incomplete work, no-show, overcharged, or other. We review GPS (while it still exists), before-and-after photos, status history, and payment records.
Possible outcomes include a partial refund (10–50% of the job total), a full refund (which may include a small account credit), referral to the provider’s insurer, or denial. If we refund you after we have already transferred funds to the provider, we may reverse a proportional amount of that transfer. We aim to review disputes promptly; we do not guarantee a decision within any set number of hours.
We do not offer a property-damage guarantee, indemnity, or any promised payout cap (including any “$500” program). Verified damage may be handled as a dispute, referred to the provider’s commercial liability insurance, or declined. Any refund we issue will not exceed amounts actually charged for that job, except a small courtesy credit we may attach to a full refund. Providers, not Quick To Connect, perform the physical work and remain responsible for their operations.
6. Payments
Payments are processed by Stripe. When you pay for a job, Quick To Connect is the merchant of record. We capture the charge to our Stripe balance, then remit the provider’s share to their Stripe Connect account. Your statement will show Quick To Connect or a similar descriptor. We are not a bank. We never store card numbers; Stripe does.
The job total is split into a platform fee and a provider payout. If a capture or transfer fails, we will not report money as moved until Stripe has moved it. You may see a charge before the provider has been paid. Contact support@quicktoconnect.com if a payment looks stuck.
Credits we issue (for example after certain provider cancellations or no-shows) are account-bound promotional value, not cash, and may expire or be limited as shown in the Service.
7. Job photos, chat, and live tracking
Providers must upload before and after photos to complete a job. Those photos are part of the job record and are shown to you and to our operators.
In-app chat is available from acceptance until 24 hours after completion. After that window, sending is closed. Do not share payment-card numbers in chat.
While a job is active, you can see the assigned provider’s live location. That visibility ends when the job ends.
8. Providers — independent contractors
If you use the Service as a Provider (including as a fleet company, dispatcher, or driver), you do so as an independent contractor, not as our employee, partner, or agent. We do not set your working hours, we do not require exclusivity, we do not supply your equipment, and we do not tell you how to plow. You decide when to go online. You may decline an offer; declined offers are not a penalty event.
You acknowledge that we do set the customer price and your payout (via a platform fee), we select which provider receives an offer, we require insurance, license, photos, and location while you are online or on a job, we may deactivate you, and we may change the platform fee applicable to your account. Those facts do not make you an employee.
8.1 Requirements
To receive offers you must be approved, have Stripe Connect payouts enabled, keep a current auto insurance declarations page on file (personal auto is allowed for solo providers; fleet companies must keep commercial general liability insurance of at least $1,000,000 with a current certificate), keep a valid driver’s license on file, and stay above our quality thresholds (providers with an average rating below 3.50 are not dispatched; new providers with no rating are eligible).
We auto-approve when license and insurance expiry dates are in the future. Fleet coverage must also meet the $1,000,000 minimum. Otherwise you wait for manual review and remain offline. Expired insurance leads to suspension. We may revoke approval for any reason we record, including fraud, GPS spoofing, or fake completion photos.
Screening. We require a license image, insurance documents, and Stripe’s identity checks. We do not run a criminal background check. Customers acknowledge this in Section 11. Do not state or imply that we have background-checked you.
8.2 Dispatch, location, and photos
Offers typically expire in about three minutes and then cascade. You must be within about 200 meters of the property to mark arrived. You must submit before and after photos to complete. While you are online or on a job we collect precise location, including in the background, as described in the Privacy Policy. Our operators can see online providers on a live map.
8.3 Payouts and platform fee
On a completed job we capture the customer charge, then transfer your payout (job total minus our platform fee). The platform fee is set per account and may be changed by us. The default fee is 20% of the job total after discounts, subject to the $35 minimum. A $35 job at the default fee pays $28.
Standard payouts run weekly (Friday morning, Alaska time) to your Connect balance when payouts are enabled, limited to what Stripe shows as available. Instant payout, if you request it, costs 2% of the net (minimum $1.00 of available balance).
If a later refund or dispute reversal applies, you authorize us to reverse a proportional amount of transfers already made to you, or to offset future payouts.
8.4 Provider cancellation and no-show
You may cancel only while the job is accepted or en route. Cancelling after you have started traveling typically issues the customer a $10 credit; the job is re-offered and you are excluded from that job. Repeated cancellations or no-shows (accepted too long without departing, or en route too long without arriving) may lead to warnings, temporary suspension, or deactivation, and may issue the customer a $15 credit.
8.5 Fleets
A fleet account holds the insurance, the Stripe Connect account, and the payout relationship. Drivers on that account perform work and generate location and ratings. The fleet company is responsible to us and to customers for its drivers. Each driver must still follow these Terms while using the Service.
8.6 Taxes
You are responsible for your taxes. Stripe Connect may file 1099-K forms when legally required. Enablement of 1099-K reporting depends on Stripe and on our tax onboarding; do not assume a form has been filed until Stripe shows it.
9. Acceptable use
You agree not to:
- Provide false identity, license, insurance, property, or payment information
- Interfere with the Service, scrape it, or attempt to access other users’ data
- Circumvent dispatch, geofencing, photo requirements, or payment
- Harass, threaten, or discriminate against other users
- Use the Service for anyone under 18, or to enter property you have no right to service
- Upload malware or content that infringes others’ rights
You keep ownership of content you upload (photos, notes, chat, reviews). You grant us a worldwide, royalty-free license to use it to operate, improve, and protect the Service, and to show it to the other party on a job and to our operators.
10. Third-party services
Payments, maps, push notifications, SMS, email, and sign-in may be provided by Stripe, Google, Apple, Twilio, Mailgun, Expo, and similar providers. Their terms apply to those features. We are not responsible for outages or decisions of those providers.
11. Acknowledgments about safety and screening
Providers are strangers you invite onto a property. We require insurance and a license image; we do not guarantee any provider’s character, skill, or results. We do not conduct criminal background checks. Live GPS and photos reduce — they do not eliminate — the risk of poor work, no-shows, or property damage.
Winter driving and snow removal are inherently dangerous. You use the Service at your own risk, including risk of injury, property damage, and weather delays.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A PROVIDER WILL ACCEPT YOUR JOB, ARRIVE BY ANY TIME, OR PERFORM TO ANY STANDARD, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
We do not control Providers. Their work is their work. Section 5 describes the only contractual remedies we offer for completed jobs.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUICK TO CONNECT AND ITS OFFICERS, DIRECTORS, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE JOB GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
These limits do not apply to liability that Alaska law does not allow us to limit. They do not limit a Provider’s obligations to you or to their insurer.
14. Indemnity
You will defend and indemnify Quick To Connect and our officers, directors, and contractors against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, your property conditions or access instructions, your work as a Provider, or your violation of these Terms or the law.
15. Arbitration and class-action waiver
Please read this section carefully. It affects how disputes are resolved.
Except for the carve-outs below, you and Quick To Connect agree to resolve any dispute arising out of or relating to these Terms or the Service by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (if you are a customer) or Commercial Arbitration Rules (if you are a Provider). The seat of arbitration is Alaska. The language is English. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and we may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims without the consent of all parties.
Carve-outs. Either party may (a) bring an individual action in small-claims court, or (b) seek temporary or preliminary injunctive relief in court to protect intellectual property or unauthorized access to the Service, pending arbitration.
30-day opt-out. You may opt out of this arbitration agreement by emailing support@quicktoconnect.com within 30 days of first agreeing to these Terms, with your name, the phone number on your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
If this Section 15 is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court, and Section 16 still applies.
16. Governing law
These Terms are governed by the laws of the State of Alaska, without regard to conflict-of-law rules. Subject to Section 15, exclusive venue for court proceedings is the state or federal courts located in Alaska.
17. Changes, termination, and assignment
We may change these Terms by posting an updated version on this page and changing the effective date. Material changes will apply going forward. If you continue to use the Service after the new effective date, you accept the revised Terms. If you do not agree, close your account and stop using the Service.
You may stop using the Service at any time. Account closure is described in the Privacy Policy. Provisions that by their nature should survive (including payments owed, Sections 5, 8.3, 12–16, and this sentence) survive termination.
We may assign these Terms in connection with a reorganization or sale. You may not assign them without our consent.
18. Miscellaneous
These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. There are no third-party beneficiaries except as stated for indemnified parties.
Apple is not a party to these Terms and is not responsible for the Service. If you use the iOS app, you acknowledge Apple’s standard licensed-application end-user terms, and Apple is a third-party beneficiary of that acknowledgment.
19. Contact
Quick To Connect, LLC
Wasilla and the Mat-Su Valley, Alaska
support@quicktoconnect.com
https://quicktoconnect.com/contact